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Contact Us

Our head office is based in Plymouth, UK but we are often in Antananarivo, Madagascar for production.

Tel: +261331819909

This number is to Madagascar so it will be a bit pricey, you can send us an email at the address below or by using the form and we’ll get right back to you.

Email: info@kameleonrose.com

Warehouse address:

KAMELEON ROSE c/o Storeship Limited
Oakfield House
Derby Road Industrial Estate
Heanor
Derbyshire
DE75 7QL
United Kingdom

 

    Contact form:


    Please answer the following question.


    Returns & Exchanges

    14-Day Return Policy

    Awesome! Your product has arrived. Please try it on. Don't wash the items, or remove any tags. If you don't love it, contact us to request a return.

    We offer a full refund on new, unworn merchandise provided that we are notified within 14 days of receipt of the product.

    Exceptions: Final Sale (Sale Rack Items) which are final sale - no refunds or exchanges. 

    In order to be eligible for a return, the merchandise must be unworn and in it's original condition. We do carefully inspect all items, so please be careful when trying on items.

    If the item(s) is not in its original condition, the buyer will be responsible for loss in value, and not eligible for a refund. The items will be shipped back to you at your cost, or donated upon request.

    To return or exchange an item, follow the instructions below: 

    1. Email us at info@kameleonrose.com and let us know you'd like to return or exchange. Please tell us your order number or the email address used to place the order plus details on what item you're exchanging. Within 48 hours, we'll provide authorization for your return.

    2. Ship back the item. Please mail the package within 1-week of receipt of instructions to be eligible for a full refund.

    3. Receipt of your return. Once it's received in our warehouse and inspected, we'll refund your item or order to your payment method on file including shipping fees that we have charged you.

    4. Refunds can only be done to the original purchaser’s payment method on file with us. Generally, it takes 3-5 business days to appear on your statement.